Privacy Policy

Introduction

Welcome to Javelin Forge Valior Hotel. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our hotel, use our services, or interact with our website.

If you have any questions or concerns about this Privacy Policy or our practices with regard to your personal information, please contact us using the details provided below.

Information We Collect

Personal Information

• Name, email address, and phone number
• Billing and payment information
• Reservation and stay history
• Preferences and special requests
• Government-issued ID for registration purposes

Automatically Collected Information

• IP address and browser information
• Website usage data and cookies
• Device information and location data
• Communication records

How We Use Your Information

We use your personal information to:

• Process reservations and provide hotel services
• Communicate about your stay and respond to inquiries
• Improve our services and customer experience
• Send promotional offers and marketing communications (with consent)
• Comply with legal obligations and resolve disputes
• Ensure security and prevent fraud

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business
• Legal Compliance: When required by law or to protect our rights
• Business Partners: With your consent, for joint marketing activities
• Emergency Situations: To protect health, safety, or security

We do not sell or rent your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, alteration, or disclosure
• Accidental loss or destruction
• Malicious attacks and data breaches

Our security measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.

Your Privacy Rights

Under applicable privacy laws, you may have the right to:

• Access and obtain a copy of your personal information
• Correct inaccurate or incomplete information
• Delete your personal information under certain circumstances
• Restrict or object to processing of your information
• Data portability and withdrawal of consent
• Opt-out of marketing communications

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

When personal information is no longer needed, we securely delete or anonymize it.

International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Providing notice during your next visit or interaction

Your continued use of our services after policy updates constitutes acceptance of the revised policy.